Buyers Policies and Buyer Code of Conduct
Platform for Transaction and Communication
DASH in the very starting of its policy specifies what DASH actually is. DASH terms itself as a Web Platform rather a market where Users utilize to meet and interact with one another for their transactions. DASH excludes all the liabilities by specifying that DASH is not and cannot be a party to or control in any manner any transaction between the Web Platform’s Users.
Important terms and conditions
Contract: All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. DASH does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.
Representation: DASH does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Web Platform. DASH does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Web Platform. DASH accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
Breach of Contract:DASH is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. DASH cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Web Platform. DASH shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
Warranty:DASH does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users. DASH advises to independently verify the bona fides of any particular.
Right, Title or Interest over product: DASH does not hold any right, title or interest, nor have any obligations or liabilities in respect of any contracts entered into between buyers and sellers. DASH does not take any responsibility for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or bk ordered.
Bipartite contract:DASH is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.
While availing any of the payment method/s available on the Web Platform, DASH will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly because of:
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
A/U Dash On Duty
101 Maruti Sharnam, Anand - VV Nagar Road
388001, Gujarat, India
Disputes (Resolutions) Policy
At DASH, has a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.
Buyer Protection Program
Situations where Buyer Protection Program Works:
If you are a buyer then you are subject to following restrictions:
Selling Policies and Seller Code of Conduct
All sellers are expected to adhere to the following policies when listing products on DASH. Seller offenses and prohibited content can result in suspension of your DASH account.
Seller code of conduct
This policy requires that sellers act fairly and honestly on DASH to ensure a safe buying and selling experience. All sellers must:
Violating the Code of Conduct or any other DASH policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.
You must provide accurate information to DASH and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category.
You must act fairly and lawfully and may not misuse any service provided by DASH. Examples of unfair activities include:
Ratings, Feedback, and Reviews
You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:
You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited. Contacting a DASH customer outside of the platform is prohibited.
If you receive customer information such as addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders and must delete it after the order has been processed. You may not use customer information to contact customers (except through Buyer-Seller Messaging) or share it with any third-party.
Circumventing the Sales Process
You may not attempt to circumvent the DASH sales process or divert DASH customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.
Multiple Selling Accounts on DASH
You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing. Examples of a legitimate business justification include:
Filing Infringement Notices as an Agent or Brand Protection Agency
DASH understands that many brands may choose to have brand protection agencies or agents report intellectual property infringement on their behalf and accepts submissions from authorized agents. However, DASH does not permit individuals with active selling accounts to file infringement notices as an agent of a brand when the filing of those notices could benefit their own selling account (through removing competing listings, for example). Any sellers filing notices as an agent to benefit their own status as a seller may have their selling account terminated.