|Case Scenario Examples||Refund||Exchange
(within 48 hours of purchase)
(refers to the product warranty specified by the vendor)
|We might be able to help you|
|Incorrect product ordered||No||No||No||Yes|
|DASH Partner delayed pickup/delivery time by more than 48 hours||Yes||No||No||No|
|Incorrect delivery of items by vendor||Yes||Yes||No||No|
|Item did not match description of product||Yes||Yes||No||No|
|Change of mind||No||No||No||No|
|Product did not meet customers expectation||No||No||Yes||No|
- A repayment of a sum of money. Depending on the payment mode, a small amount might be charged as a transaction cost
- Refunds will be processed within 24 Hours but it might take up to 7 business days to reflect in your account.
- A product replacement for another item (identical or different), or a store credit.
- A type of guarantee that a manufacturer or similar party makes regarding the condition of its product. It also refers to the terms and situations in which repairs or exchanges will be made in the event that the product does not function as originally described or intended.